Personalised attention and Chaos or Standardization and Stability ?

Chris Alcock ( Master Black Belt ) asks this question : Would you rather me go the extra mile for a patient or follow a good process?   https://www.theguardian.com/uk-news/2017/feb/09/nurse-spared-jail-after-fatal-blood-transfusion-mix-up I know which sounds better, but which would you actually rather have? Good healthcare by dint of extraordinary effort? Or a…

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